It is now a legal requirement that all coolers follow the sanitation process before an installation can take place.

Your details will then be routed accordingly to ensure you receive the relevant service, which includes:

• Filter change and sanitisation every 26 weeks (2 services per annum);
• All water contact surfaces are sanitised;
• Replacement carbon block filter to ensure maximum water quality;
• 48 hour turn-around for all service call-outs guaranteed;

From the day of installation our friendly professional team will respond to your needs efficiently and promptly.

As a professional team our employees are easily recognisable in their personalised uniform, together with personal identification.

Our team have completed BWCA Hygiene Courses and EPDWA Service and Sanitisation courses to adhere to requirements.

We are committed to providing exceptional service which is carried out by competently trained personnel who fully understand hygiene requirements.

All service personnel are employed directly by Capital Water Services Ltd, we do not use sub-contractors to install or service our water coolers.

In line with our Customer Care Policy, Capital Water Services Ltd pride ourselves on the following facts:

We have a winning and committed Sales team;

• We talk to our customers and listen to their requirements;
• We ensure our customers’ needs are met;
• From the professional installation to the faultless servicing our customers matter;
• In the interests of our client-base, we ensure our Engineers are given professional training and adhere to Health and Safety regulations;
• Our company vehicles have security tracking devices, which ensures our team of professional staff are always on hand;

Together with the support of a professional management team, you can count on Capital Water Services Ltd for your number one servicing requirements.